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Mayrise powers Halton’s online services |
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 The residents of Halton Borough Council are being kept up to date with the latest Council service information following an innovation by Mayrise Systems. The development is enabling Halton, which located either side of the River Mersey and includes the towns of Runcorn and Widnes, to share up to the minute service information with residents via the Council’s website, centralised call centre and one stop shops.
Using a web interface live service information contained within the Council’s MAYRISE Street Works and Street Lighting systems is automatically published on the Council’s website. This gives customer facing staff, residents and visitors instant access to detailed, map based information such as road closures, traffic restrictions and the location and type of all of the Council’s 20,000 street lights.
“Mayrise already deliver proven back office solutions within Halton that increase operational efficiencies, reduce administration and improve the provision of service to our customers and third party contractors,” said Stephen Rimmer, Traffic and Street Lighting Manager. He continued “By sharing live service information contained within such systems with non specialist staff and directly with visitors to the Councils website we are able to build on these achievements and continually improve both communication and service levels.”
Halton Online is a powerful e-Government application that delivers a wide range of information for Council staff, local businesses and residents. Visitors to the online facility can search using an address, interactive mapping tools or pre set locations within the Borough and discover the location of CCTV cameras, public transport facilities and libraries for example plus more detailed information for development and planning, road works and other frontline service areas. The website also allows visitors to view the web cameras on the Silver Jubilee Bridge, to assess current traffic conditions.
The integration of live service information within customer facing applications such as the Council’s internally developed Customer Relationship Management tool used by staff in the centralised call centre and one stop shops is also facilitating the reporting and resolution of faults. Customer facing staff have instant access to back office records and can automatically log faults, provide service updates and deal with enquiries from members of the public enabling back office staff to concentrate the provision of essential services.
Halton Borough Council is a long term user of Mayrise Systems advanced information management tools with systems in place to manage service delivery in Street Lighting, Street Works, Highways, Grounds Maintenance and Waste. The innovative integration of established back office systems with customer facing programmes such as Halton Online supports the Beacon Council’s vision for the future and its commitment to share information with the public through one stop shops, the Council magazine, regional and national media as well as online.
Reader enquiries to Mark Clarke at Mayrise Systems: Tel. +44 (0)1453 827 400
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